General terms and conditions

The Consumer Protection Act (OG 41/2014), Chapter III applies to these business conditions. – Conclusion of off-premises contracts and distance contracts, from Article 57 to Article 79.

GENERAL TERMS OF USE OF THE INTERNET STORE

VALIDITY OF GENERAL TERMS AND CONDITIONS

A.1.) These general terms and conditions define the relationship between the buyer and the trading company Horvat d.o.o. (hereinafter: “Seller”), related to the purchase of products through the online store available on the Seller’s website (hereinafter: “horvatsafety.hr”).

A.2.) A buyer can be any natural or legal person who visits horvatsafety.hr and places an order for at least one product, adding it to the cart and selecting a payment method such as credit card, bank transfer, e-banking or cash on delivery.

A.3.) All contracts concluded between the Seller and the Buyer regarding the purchase of products through horvatsafety.hr are subject to these General Terms and Conditions, the laws specified in the preamble, and the Personal Data Protection Act.

A.4.) These General Terms and Conditions are available on the website horvatsafety.hr and the customer can save or print them for personal use.

INVALIDITY OF OTHER CONTRACTUAL TERMS

B.1.) These General Terms and Conditions constitute the primary legal framework for regulating the relationship between the buyer and the Seller, replacing all other possible written or oral contracts, conditions or agreements that would be in conflict with them. In the event of a conflict between these General Terms and Conditions and other agreements between the buyer and the Seller, these conditions shall prevail, unless otherwise agreed in writing.

VALIDITY OF RELATIONSHIPS TOWARDS CONSUMERS

C.1.) These General Terms and Conditions apply to all persons who are considered consumers under the legislation of the Republic of Croatia.

VALIDITY OF RELATIONS TOWARDS FOREIGN CITIZENS

D.1.) These General Terms and Conditions also apply to foreign natural or legal persons, regardless of possible differences in the legal position of the buyer or his knowledge of the Croatian language.

D.2.) They also apply to stateless persons and members of diplomatic and consular missions of foreign countries in the Republic of Croatia.

ADVERTISING

E.1.) The information published by the Seller constitutes a summary of the terms of sale, unless expressly stated otherwise.

E.2.) Product descriptions and specifications are based on information provided by the supplier or taken from official sources. Photographs may come from the same sources or may be taken at the Seller’s premises. Due to possible differences in color display on screens and color perception, the Seller does not guarantee complete correspondence between the displayed and delivered products.

E.3.) For the purpose of promotion, horvatsafety.hr uses the Google Adwords remarketing service, which enables targeted advertising to users who have already visited the website. This option can be turned off in Google’s ad settings.

E.4.) Products marked as display items may be discounted due to such status. By ordering such products, the customer accepts their properties, and delivery may be in alternative packaging.

E.5.) Prices displayed on horvatsafety.hr may differ from prices in the Seller’s physical store.

E.6.) Horvat d.o.o. strives to ensure the accuracy of all data on the website, but does not assume responsibility for unintentional errors in product descriptions.

E.7.) If there is an error in the displayed price of the product, the Seller reserves the right to change it and inform the customer about the change, enabling him to confirm or cancel the order.

ORDERING PRODUCTS

F.1.) The customer selects products by clicking on the “Add to cart” option.

F.2.) By clicking on “Order”, the customer makes an offer to purchase the selected products. Before completing the order, the customer can change the contents of the shopping cart.

F.3.) The purchase cannot be made without accepting the General Terms and Conditions.

F.4.) The purchase is valid only if the order is correctly filled out and concluded via horvatsafety.hr.

F.5.) Purchase is possible with or without registering a user account.

F.6.) If the Seller cannot deliver the product due to lack of stock, it will inform the buyer about the options of continuing the order or canceling it with a refund of the amount paid.

F.7.) If the buyer refuses to accept the correct product, the Seller may request reimbursement of delivery costs.

F.8.) The order is considered valid after the account is created.

SELLER CONFIRMATION

G.1.) E-mail confirmation of the order does not mean automatic acceptance of the order.

G.2.) The order is considered accepted when all payment and availability conditions of the goods have been met.

G.3.) The sales contract is considered concluded when the customer receives the confirmation of acceptance of the order and the invoice.

PAYMENT METHODS

H.1.) All prices are expressed in euros and include VAT, but do not include additional delivery and service costs.

H.2.) Payment is possible via card, bank transfer, internet banking or cash upon collection.

H.3.) In case of suspected abuse, the Seller reserves the right to verify and reject the transaction.

K) DELIVERY
K.1.) The Seller will deliver the ordered products to the address specified by the Buyer when ordering on horvatsafety.hr. If access to the residential building is not possible, the goods will be delivered to the nearest point where this is possible. Delivery is made exclusively within the territory of the Republic of Croatia.
K.2.) Products that are in stock will be delivered within 2 to 4 business days, counting from the moment the Seller receives the payment or authorizes the card transaction. The shipping cost will be displayed in the shopping cart. For products that are not in stock, the Seller will agree with the buyer on a tentative delivery time, which usually does not exceed 14 business days.
K.3.) The Seller is responsible for the timely shipment of the product, but is not responsible for delays caused by shipping services, force majeure or delays by courier services.
K.4.) If the buyer is not present at the address at the agreed time, the costs of re-delivery are borne by the buyer.
K.5.) If the product is not picked up and the buyer has not notified the Seller, the Seller may store the product at its own risk, charging storage and handling costs. In the event of further non-delivery, the Seller may terminate the contract and sell the product to a third party, charging storage costs.
K.6.) The product is considered delivered when the customer or an authorized person signs the receipt and immediately checks for possible damage to the product. The damaged product must be rejected and reported to the delivery officer.
K.7.) The Buyer is obliged to open and inspect the goods immediately upon receipt and notify the Seller of any damage within 14 days.
K.8.) The seller can postpone or cancel the shipment of the product in case of payment problems, until the obligations are settled.
K.9.) If the buyer refuses to accept the correct products, the Seller may request reimbursement of delivery costs.
K.10.) When picking up in person, the products will not be available immediately after payment. The customer will be notified when the goods are ready for collection.

L) GUARANTEE/WARRANTY
L.1.) The warranty on the goods is valid according to the conditions on the warranty card or invoice. The buyer must keep the invoice and warranty card during the warranty period.
L.2.) The warranty starts from the date of invoice and covers the repair or replacement of the product if problems arise during normal use, provided that the instructions for use are followed. If the defect is not repaired within the legal period, the product will be replaced or the money refunded.
L.3.) Electrical devices come with a warranty that includes a list of authorized service providers, while non-technical products require a receipt to exercise warranty rights.
L.4.) If defects are detected in the product, the Seller is obliged to take steps within the legal deadline: (I) remove the defects, (II) replace the product, (III) reduce the price or (IV) enable termination of the contract.
L.5.) After the expiration of the warranty period, the Seller is no longer responsible for product defects.
L.6.) The seller is not liable for damage to other things or persons, other than the purchased product, if the damage is caused by the buyer’s negligence or intent.

M) RIGHT OF WITHDRAWAL AND RETURN OF GOODS
M.1.) Calculation of the deadline for unilateral termination of the contract
You may unilaterally terminate the contract within 14 days without giving any reason. To exercise your right to unilaterally terminate the contract, you must inform us of your decision by post, fax or e-mail, stating your name, surname, address, telephone number, fax number or e-mail address. You may also use the form for unilateral termination of the contract. The termination period is 14 days from the day on which you or a third party designated by you (other than the carrier) took possession of the goods that are the subject of the contract.

M.2.) Refund of the paid amount
If you unilaterally terminate the contract, we will refund the money we received from you, including delivery costs, within 14 days from the day we received your decision to terminate. The refund will be made in the same way you made the payment. If you agree to another method of return, you do not incur any additional costs. We will issue a refund only after the goods have been returned or when you provide proof that you sent the goods back.

M.3.) Return of goods
The goods must be returned or handed over to the person we have authorized to receive the goods before the expiration of the cancellation period.

M.4.) Costs of returning goods
You bear the direct costs of returning the goods.

M.5.) Consumer liability for diminished value of goods
You are responsible for any reduction in the value of the goods resulting from the handling of the goods, unless the handling was necessary to determine the nature, characteristics and functionality of the goods.

M.6.) Notice of unilateral termination
The consumer must inform the trader of his decision via a cancellation form or written request before the expiry of the cancellation period.

M.7.) Return of received goods and amount
Each party must return what it received under the contract, including the return of the money paid through the same means of payment.

M.8.) Exceptions to the right to unilaterally terminate the contract
The consumer does not have the right to terminate the contract in certain cases, such as: if the service is completely fulfilled, if the product is made according to the consumer’s specification, or if the product is perishable.

M.9.) Form for unilateral termination
The contract termination form is available on our website. You can fill it out and send it by email.

M.10) Conditions for returning goods
You must not use the goods you intend to return or take any actions that would diminish their value.

UNILATERAL TERMINATION FORM

1. Name, surname and address of the consumer ____________________
2. Receives: Horvat d.o.o., Treskavička 2c, 10040 Zagreb, Email: info@horvatsafety.hr, Phone: +385 1 2915 100
3. I _____________________ hereby declare that I unilaterally terminate the contract for the sale of the following goods/for the provision of the following service _________________, ordered/received on ______________________
   – consumer’s signature (if completed on paper),
   – date.

N) Liability for material defects
The trader is liable for material defects of the product that existed at the time the risk passed to the buyer, as well as for defects that appear later if they were caused before the risk passed. You must notify us of the defect within 2 months.

O) OTHER
A.1.) All contracts concluded under these terms and conditions are stored in electronic form and can be accessed by the buyer through the merchant’s system. By confirming acceptance of the terms and conditions, the buyer consents to the collection and processing of personal data.
O.2.) The buyer confirms that he is familiar with and agrees to the terms.
O.3.) The applicable law according to the seller’s registered office applies to contracts concluded under these terms and conditions.
O.4.) The customer is aware that the terms and conditions are subject to change and is responsible for monitoring the updated terms and conditions.
O.5.) Changes to the terms and conditions are only possible with the written agreement of the parties. Oral agreements are not permitted.

SUBMITTING A COMPLAINT
You can submit a written complaint by mail or email to info@horvatsafety.hr .

DISPUTE RESOLUTION
To resolve disputes, you can contact the Court of Honor of the Croatian Chamber of Economy, or use the online dispute resolution platform via the link http://ec.europa.eu/consumers/odr/ .

Zagreb, March 7, 2025
Horvat d.o.o.