General Terms of Personal Data Protection

1. GENERAL PROVISIONS

The General Terms of Personal Data Protection apply to personal data found on the website and processed, collected, and stored from users as natural persons through the use of the horvatsafety.hr website. Horvat d.o.o. collects personal data for the purpose of concluding and fulfilling purchase agreements, recording customer orders, unique user identification, business analysis, marketing, implementing reward systems, product delivery, preparing sales-related documentation, technical support, and authorizing payments via credit and debit cards.

Horvat d.o.o., as the service provider of the horvatsafety.hr website, is committed to protecting privacy and personal data. Users are requested to read the General Terms of Business to better understand what data Horvat d.o.o. collects and how and for what purposes it uses them.

If users have any questions regarding personal data protection, they can contact Horvat d.o.o. directly at the email address info@horvatsafety.hr.

Users are requested to carefully read the General Terms of Personal Data Protection. By providing personal data through the horvatsafety.hr website and agreeing to the General Terms of Business through the horvatsafety.hr website, the user confirms that they have read, understood, and agree with the General Terms of Personal Data Protection, and consent to the collection, processing, and use of their personal data in accordance with the General Terms of Business.

If the user does not agree with the General Terms of Business and the General Terms of Personal Data Protection, they are obligated to leave and not use the horvatsafety.hr website.

For all matters not specifically regulated by the General Terms of Personal Data Protection, the General Terms of Business of the horvatsafety.hr website shall apply.

2. CHANGES TO THE GENERAL TERMS OF PERSONAL DATA PROTECTION

Horvat d.o.o. may modify or supplement the General Terms of Personal Data Protection at any time by publishing the amended text on the horvatsafety.hr website. Changes and supplements to the General Terms of Personal Data Protection take effect immediately upon publication on the horvatsafety.hr website.

The user as a data subject is responsible and obligated to review and study the current General Terms of Personal Data Protection available on the horvatsafety.hr website before providing any personal data.

3. PERSONAL DATA AND ITS USE

On the horvatsafety.hr website, Horvat d.o.o. collects certain personal data from users, including first and last name, password, phone number, address, email, delivery address, billing address, postal code, city, company name, and tax identification number (for companies).

Access to users’ personal data may be granted to persons involved in the execution of purchase agreements, including delivery services, accounting services, IT support, marketing agencies, and affiliated companies.

The customer agrees that Horvat d.o.o. processes their personal data for the purpose of record keeping, creating customer databases, informing about new products and services, delivering promotional materials, and improving customer service. Data may be transferred to third parties for contract execution, protecting the interests of users and Horvat d.o.o., and preventing abuse.

Horvat d.o.o. ensures that users’ personal data are stored in a secure location with appropriate protection to prevent unauthorized access, disclosure, or modification of data. Only authorized persons from Horvat d.o.o. have access to this data.

Horvat d.o.o. will enable users to access their personal data so they can verify, correct, or update it. If a user requests correction or deletion of their data, Horvat d.o.o. will take appropriate measures.

Data necessary for delivery fulfillment or for sending promotional materials will be transferred to Horvat d.o.o.’s business partners.

Horvat d.o.o. does not store users’ transactional data required for card payments.

Users’ personal data will be stored only as long as necessary to achieve the purpose defined by these terms.

Users who register for activities such as opening user accounts, participating in competitions, completing surveys, or sending comments may be required to provide additional personal data. In such cases, before providing additional data, users are obligated to read and agree to the General Terms of Personal Data Protection.

Some data requested from users may be mandatory for certain activities, while others are voluntary. If a user does not provide mandatory data, they will not be able to participate in certain activities.

Horvat d.o.o. collects and uses personal data to improve user experience on the website, analyze traffic, improve services, and contact users with marketing notifications and product information.

4. PROVIDING PERSONAL DATA

The user agrees that Horvat d.o.o. uses their personal data for marketing activities, promotional campaigns, and sending marketing notifications, in accordance with the General Terms of Personal Data Protection. Data may also be used by affiliated persons for these purposes.

Providing personal data to third parties will be enabled exclusively in accordance with legislation regulating personal data protection.

5. CORRECTIONS AND ADDITIONS TO PERSONAL DATA

Horvat d.o.o. enables users to ensure the accuracy, completeness, and currency of their personal data. If a user notices that their data is inaccurate, incomplete, or outdated, they can contact Horvat d.o.o. via email at info@horvatsafety.hr and request their correction, addition, or deletion.

Users are recommended to update their personal data immediately after changes. Users may also request deletion of their user account and associated data.

6. PERSONAL DATA PROTECTION

Horvat d.o.o. takes appropriate security measures to protect users’ personal data. Users can access their data through password and email address to ensure privacy and security of their information.

7. CONFIDENTIALITY OF THIRD-PARTY DATA

These terms apply only to data collected by Horvat d.o.o. through the www.horvatsafety.hr website. Other websites that users may reach from our site have their own privacy policies, data collection terms, and data processing procedures. We recommend users review the privacy terms of those sites as Horvat d.o.o. is not responsible for how third parties process data.

8. OTHER DATA
In addition to basic personal data, Horvat d.o.o. may collect additional information that does not enable user identification, such as data on website usage patterns, devices, internet servers, preferences, hobbies, interests, and activities. This data helps Horvat d.o.o. better understand user desires and needs, enabling personalization of website content and its continuous optimization. Based on this information, Horvat d.o.o. learns which content is most popular among users.

9. USER PRIVACY
In accordance with European Union regulations, Horvat d.o.o. informs users that the horvatsafety.hr website uses cookies to improve service quality.

Cookies enable proper functioning of all website functionalities, content adaptation according to user preferences, and visit analysis to provide users with a better browsing experience.

Users can set their browser to manage cookie storage. Cookies enable storage of small amounts of data on the user’s computer, and more than 90% of websites use this practice. In accordance with European legislation, Horvat d.o.o. is obligated to request user consent before cookies are stored. By using the horvatsafety.hr site, the user agrees to the use of cookies. If a user blocks cookies, they can still browse the site, but some functionalities may be unavailable.

10. WHAT ARE COOKIES?
Cookies are small files stored on a user’s computer by websites they visit. They usually contain user settings or preferences related to the website, such as selected language or address. When a user revisits the same site, the browser sends back the stored cookies, enabling Horvat d.o.o. to display information relevant to each user.

Cookies may contain various information, including personal data such as name or email address, but only if the user has enabled this. Websites cannot access data for which the user has not given permission, nor can they modify other files on the user’s computer. Default cookie settings are not visible to users, but they can manage settings through their browser, deciding whether to accept cookies or automatically remove them when closing the browser.

11. ONLINE PAYMENT SECURITY STATEMENT

When making payments through our online store, we use CorvusPay, an advanced system for secure acceptance of payment cards via the internet.

CorvusPay guarantees complete protection of your card data from the moment you enter it into the CorvusPay payment form. Payment data is encrypted and securely transmitted from your browser to the bank that issued your card. Our store does not have access to your complete card data, and this data is also unavailable to CorvusPay system employees. Sensitive data is managed by an isolated system core that keeps it in complete security.

The payment data entry form uses SSL encryption of the highest reliability level, and all stored data is additionally protected using a cryptographic device certified according to FIPS 140-2 Level 3 standard. CorvusPay meets all security requirements of leading card brands and complies with PCI DSS Level 1 standard, which is the highest security standard in the payment card industry. For cards participating in the 3-D Secure program, your bank additionally confirms your identity through tokens or passwords, in addition to card validity.

Corvus Info considers all collected information as banking secrecy and handles it accordingly. Data is used exclusively for the purposes for which it was collected. Your privacy and security of sensitive data are guaranteed by the most modern protection mechanisms. Only necessary data is collected in accordance with prescribed procedures for online payments.

Security controls and operational procedures we apply to our infrastructure ensure high reliability of the CorvusPay system. With strict access control, regular security monitoring, and conducting in-depth checks to prevent network vulnerabilities, we continuously maintain and improve system security to protect your card data.

12. PARTICIPATION IN REVIEWING ORDERED PRODUCTS

Users who order products participate in the customer satisfaction improvement program through the CusRev application. This application enables simple customer satisfaction surveys through forms sent three days after GLS delivers the ordered products.

As part of customer satisfaction surveys, Horvat d.o.o. shares with third parties only basic data necessary for sending forms to the customer’s email. This data will be used exclusively for customer satisfaction survey purposes. You can view the terms of use of the CusRev application on the “Customer Reviews – Terms of Use” page. Horvat d.o.o. uses third parties to ensure that collected data is relevant, accurate, and reliable for future customers.