Calculating the deadline for unilateral termination of the contract
The buyer has the right to unilaterally terminate the contract within 14 days, without giving any reason. In order to exercise this right, you must inform us of your decision to unilaterally terminate the contract before the expiry of the deadline, by means of an unambiguous statement that must be sent by post or e-mail. In the notification, you must state your name and surname, address, telephone number or e-mail address. You can also use the attached form for unilateral termination of the contract. The deadline for unilateral termination is 14 days from the day on which you or a third party chosen by you, who is not the carrier, took over the goods that are the subject of the contract.

Refund of the paid amount
If you terminate the contract, we will return the money we received from you, including delivery costs, without delay and no later than within 14 days from the day we received your decision to terminate the contract. The amount will be returned in the same way you made the payment. If you have chosen another delivery method that is not the cheapest standard option that we have offered, the refund will be reduced by the difference in the delivery price. If you agree to another way of refunding the amount, you do not bear the costs of the refund. We will issue a refund only after the goods have been returned to us or after you provide proof that you sent the goods back.

Return of goods
Your obligation will be considered fulfilled if you send or hand over the goods to the address Treskavička 2c, 10040 Zagreb, Horvat Safety doo, or to a person authorized by us to receive the goods, before the expiration of the above-mentioned deadline.

Cost of returning goods
The direct costs of returning the goods are borne by the buyer. The cost of sending the goods to our address depends on the courier service you choose.

Consumer liability for diminished value of goods
The buyer is responsible for any decrease in the value of the goods that is the result of improper handling, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

The consumer is obliged to prove that the termination of the contract was carried out in accordance with Article 74 of the Law on Consumer Protection.
In case of termination of the contract, both parties are obliged to return what they received under the contract, in accordance with the provisions of this paragraph. This means that the seller returns the funds through the same means of payment used by the buyer, and the buyer returns the goods without delay.

Exceptions to the right to unilaterally terminate the contract
The buyer does not have the right to unilaterally terminate the sales contract in the cases specified in Article 79 of the Consumer Protection Act (Official Gazette 41/14).

Form for unilateral termination of contract
You can fill out the form for unilateral termination of the contract electronically and submit it via our website. We will send you confirmation of receipt of the notice of termination of the contract without delay, by email.

Terms of return of goods
The customer who wants to return the goods within 14 days must keep them undamaged and in the original packaging. It is not allowed to wear, use or take any actions that would reduce the value of the product.

Care in handling goods
The consumer must act carefully and responsibly during the period in which he exercises the right to return the goods. If the value of the product decreases due to improper handling, the seller has the right to reduce the return price in accordance with its own assessment, taking into account the objective criteria of each individual case.

Unilateral termination form
(Fill out the form at the bottom of this page or use the following form)

  1. Name, surname and address of the consumer: ____________________
  2. To: Horvat Safety doo, Treskavička 2c, 10040 Zagreb, Email: info@horvatsafety.hr ; info phone: +385 01 2195 100
  3. I, _____________________, hereby declare that I unilaterally terminate the Contract for the sale of the following goods/for the provision of the following service: _________________, ordered/received on ______________________.
    – consumer’s signature (only if the form is filled out on paper),
    – date.